1. Introduction

Cartmell and Cartmell Communications (Pty) Ltd. (“National Parks Africa”) respects your right to privacy and is dedicated to safeguarding the privacy of our readers, customers, suppliers, contributors, contractors, and users of our social media platforms and website – https://www.nationalparks.africa (the “Website”). We are committed to complying with our obligations under the General Data Protection Regulation (the “GDPR”).

The purpose of this Privacy Policy (the “Policy”) is to clarify how we handle personal data provided by you in person or when visiting our Website.

As a user of our Website, we understand that you value the security and privacy of your information. By using this Website, you agree to the terms of this Policy. If you are not satisfied with this Policy, please refrain from using our Website.

Please note that any external links to other websites provided on our Website are clearly identifiable as such. We are not responsible for the content or privacy policies of those external websites. The inclusion of a link to another website does not constitute an endorsement of that website by National Parks Africa

2. The Information We Collect and How We Use It

2.1 Non-Personal Data:

We collect non-personal data to gain insights into how users interact with our website, such as popular pages and useful links. This aggregated data helps us improve our website and provide better support and information to our users. Additionally, we utilize cookies. Please refer to our Cookie Policy for more details.

2.2 Personal Data:

• Online Subscription: To subscribe to National Parks Africa services, you will need to create an account with us, requiring personal data like your name and email address.

• Customer Portal/Log In: When using our Customer portal on our website, you will be asked to provide your email and a password.

• Email Newsletter & Other Marketing Communications: Registering for our weekly newsletter and email marketing requires personal data such as your email address. We use this information to send you newsletters and promotional emails. You can unsubscribe at any time using the instructions provided in each email.

• Online, Postal, and In-Person Correspondence: When you complete forms on our website or correspond with us through postal mail or in person, we may collect personal data, including your name, email address, phone number, and other relevant information. We process this information to communicate with you and maintain relationships with our customers and readers.

• Payment for Services: We offer various payment options, including online payment through EFT, PayPal, PayFast and Strip.

• Placing Advertisements: If you choose to place an advertisement with us, we will process your personal information to deliver the advertising service as per the terms and conditions you accept.

• Professional Service Providers: If you provide professional services to us, we may collect your personal information for administration, management, and payment purposes in accordance with our contract’s terms and conditions.

• Competitions and Promotions: We run competitions and promotions, using your personal information to administer and, when applicable, share with the promoter for specified purposes.

• Accessing Online Content: We collect information about your use of our services, including log-in information, cookies, device information, and IP addresses, to track your interaction with our content. You have the right to object to this processing.

• Email Communication Effectiveness: We monitor email communication effectiveness by tracking email opens and link clicks. This data helps us assess the performance of our services and products, including email newsletters and direct marketing communications.

• Online Advertising Services: Third-party vendors, like Google, display ads on our Services. These ads may be targeted based on inferred interests from your content viewing. This behavioral advertising is done anonymously and aggregated, not on an individual basis. This process involves cookies. Please refer to our Cookie Policy for more information.

• Recruitment: If you apply for a job with Cartmell and Cartmell Communications (Pty) Ltd., we will use your personal information for application processing, assessing your suitability, and considering you for current and future career opportunities.

• Everyday Business Needs: We may use your personal information for internal purposes like auditing, data analysis, troubleshooting, accounting, customer service, technical support, and fraud prevention.

• Identity Verification: To process your data rights requests, we may need additional personal information to verify your identity.

• CCTV Camera Surveillance: Our business premises, located at 1st Floor, Bel Air Shopping Centre, Bellairs Dr, Northriding, Johannesburg, 2169 , are monitored by CCTV security cameras, and personal information may be recorded during your visit.

3. Lawful Basis and Retention

We rely on various lawful bases for collecting and processing your personal information:

• Performance of a Contract: Processing is necessary for the performance of a contract or at your request before entering into a contract.

• Consent: In some cases, we rely on your explicit consent to process your personal information. You can withdraw your consent at any time.

• Legal Obligation: We may process your personal information to comply with legal obligations, such as providing information to Government Bodies, the Revenue Commissioners, or SARS.

• Legitimate Interests: We process your personal information for specific purposes that serve our legitimate interests. You can object to this processing.

For storage and retention periods related to your personal information, please contact us at concierge@nationalparks.africa

4. Processing for Journalistic Purposes

As a Online Directory, National Parks Africa. processes personal data for freedom of expression, information, and journalistic purposes. Certain GDPR obligations may not apply in this context.

Your personal information may be used for journalistic purposes when:

• You submit content for online website.
• You voluntarily contribute your experiences, which we publish.
• We publish letters you’ve written to the Editor.
• You participate in or attend events we cover.

Please note that certain rights related to your personal information may not apply when processed for journalistic purposes.

5. Disclosure of Information to Third Parties

5.1 We do not sell, trade, or transfer your personally identifiable information to outside parties. Trusted third parties assisting us in website operation, business conduct, or service provision must keep your information confidential as part of their contract with Cartmell and Cartmell Communications (Pty) Ltd., in adherence to the GDPR.

5.2 Legal Compliance: We may release your personal data when required to comply with legal requirements, enforce our site policies, or protect our rights and the rights of others, following legal and safe practices.

5.3 Social Media Interfaces: Our website and mobile applications have interfaces with social media sites like Facebook and Twitter. If you interact with our content on these platforms, review their respective privacy policies. Social media site interfaces may connect your site visit and browsing behavior with your social media data for ad targeting. Review the privacy statements of these social networking sites for details.

5.4 International Data Transfers: Your personal data may be transferred outside the European Economic Area (EEA). We implement safeguards, such as adequacy decisions by the European Commission or contractual protection approved by the European Commission, to protect your personal information during such transfers.

6. Your Rights

6.1 You have the following rights concerning your personal data, unless exempted under the GDPR:

• Right to inquire if National Parks Africa holds your personal information and its purpose.
• Right to request a copy of your personal data held by National Parks Africa .
• Right to request correction of inaccurate or outdated personal data.
• Right to request erasure of your personal data when no longer necessary.
• Right to withdraw consent.
• Right to data portability (where applicable).
• Right to request restriction of processing.
• Right to object to processing (where applicable).
• Right not to be subject to solely automated decisions, including profiling.
• Right to lodge a complaint with the Data Protection Commission.

You can request information by contacting our Compliance Officer for Data Protection & GDPR,  email  concierge@nationalparks.africa Please provide proof of identity and specific information to assist us. Cartmell and Cartmell will respond within one month.

7. Cookies

Cookies are small files that websites transfer to your computer’s hard drive to enhance your browsing experience. We use cookies to track website usage, compile anonymous traffic data, and improve user experiences. Google Analytics is used for gathering anonymous statistics about our site visitors and visited pages. You can configure your browser to notify you of cookie use or disable them, but this may affect some site functions. Learn more in our Cookie Policy.

8. Security

National Parks Africa. takes data security seriously. We employ physical and technical security measures, staff training, and regular reviews to safeguard your personal data. While we take precautions to prevent loss, misuse, or alteration of volunteered Personal Data, please note that internet transmissions are not completely private or secure.

You acknowledge that any information or messages sent to our Website may be intercepted or accessed by third parties. We assume no responsibility and disclaim any liability for loss, injury, or damage resulting from third-party interception or disclosure of your transmissions. We do not guarantee the security of information you volunteer.

9. Sale of Business

We reserve the right to transfer information, including your Personal Data, to a third party in the event of a sale, merger, liquidation, receivership, or asset transfer. The third party must adhere to this Privacy Policy and use your Personal Data for the purposes for which you provided it. You will be notified of such a transfer and given an opportunity to opt-out.

10. Changes to Our Privacy Policy

This Privacy Policy may change, and information gathered will be subject to the current Policy.

Contacting Us

If you have questions regarding this privacy policy or other privacy-related matters, please contact us using the information below:

Mrs Taryn Cartmell. Compliance Officer.

Address: Cartmell and Cartmell Communications (Pty) Ltd. 1st Floor, Bel Air Shopping Centre, Bellairs Dr, Northriding, Johannesburg, 2169  Email: taryn@cartmell.co.zal